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SENS motion - Discrete Wearable Activity Sensor for Healthcare and Research

Privacy Policy

SENS Innovation ApS

This Privacy Policy describes how SENS Innovation ApS (“we”, “us”, or “our”) collects, uses, and protects personal data when you use our websites, mobile applications, and services.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection law.

By using our services, you agree to the collection and use of information as described in this Privacy Policy.

Scope of This Privacy Policy
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This Privacy Policy applies to all services operated by SENS Innovation ApS, including but not limited to the following services and mobile applications:

  • SENS motion
  • Fibion SENS
  • ErgoConnect
  • Motus – Work Move Measure
  • DEMOS-10
  • DEMOS-25
  • Lifetrack

This Privacy Policy also applies to future applications and services provided by SENS Innovation ApS, unless otherwise stated.

Data Controller
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SENS Innovation ApS
CVR: DK36024860
Nannasgade 28
2200 Copenhagen N
Denmark

Email: contact@sens.dk

We have not appointed a Data Protection Officer (DPO). All privacy-related enquiries can be directed to the email address above.

Depending on the specific project or customer relationship, SENS Innovation ApS may act as either data controller or data processor. Where we act as a data processor, processing is governed by a written Data Processing Agreement and carried out only on documented instructions from the data controller.

Information Collection and Use
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Website: https://sens.dk
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When you visit our website, we collect limited, aggregated usage data to understand how the website is used and to improve its performance.

This includes:

  • Pages visited
  • Referring websites
  • Device type, operating system, and browser

We do not use cookies or cross-site tracking technologies.

Legal basis: Legitimate interest (GDPR Article 6(1)(f))
Retention period: Aggregated statistics are retained for up to 24 months.

Contact and Support
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When you contact us via the website or through our support channels, we collect the information you provide, such as name, email address, and message content. We may also collect technical metadata such as IP address and browser user agent.

This data is used solely to:

  • Respond to enquiries
  • Provide customer support
  • Prevent spam and abuse

Legal basis: Legitimate interest (GDPR Article 6(1)(f))
Retention period: Up to 12 months after last contact, unless a longer retention period is required due to an ongoing customer relationship.

Mobile Applications and Activity Sensors
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When using our mobile applications in combination with SENS motion or related activity sensors, the system collects measured activity data generated by the sensors.

This data may include movement and activity measurements produced by sensor hardware. The data is used solely for the purposes defined by the specific healthcare, research, or service context in which the solution is deployed.

Depending on the specific project or customer agreement:

  • SENS Innovation ApS acts as data processor, processing activity data on behalf of a healthcare or research organisation acting as data controller, or
  • SENS Innovation ApS acts as data controller, where activity data is collected directly for service operation, development, or explicitly consented use.

Where SENS Innovation ApS acts as a data processor, processing is governed by a written Data Processing Agreement.

Activity data may, depending on context, constitute health-related personal data under GDPR Article 9. In such cases, processing is carried out in accordance with applicable GDPR requirements.

We do not use activity data for marketing or profiling purposes.

Depending on the application, we may also collect:

  • Phone number (if you choose to log in)
  • Bluetooth name of the phone

We do not collect location data unless explicitly stated within a specific application.

Legal basis:

  • Performance of a contract (GDPR Article 6(1)(b))
  • Explicit consent or applicable healthcare or research basis (GDPR Article 9(2)), where required

Retention period:

  • Account data: until account deletion or termination of the service
  • Activity data: according to instructions from the relevant data controller or applicable project agreements

Log Data
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In the event of errors or technical issues, we collect log data for troubleshooting and service improvement purposes.

Log data may include:

  • IP address
  • Device name
  • Operating system version
  • Application configuration
  • Time and date of use

Legal basis: Legitimate interest (GDPR Article 6(1)(f))
Retention period: Up to 30 days

Legal Basis for Processing#

We process personal data based on one or more of the following legal bases:

  • GDPR Article 6(1)(b) – performance of a contract
  • GDPR Article 6(1)(f) – legitimate interests
  • GDPR Article 9(2)(a) – explicit consent, where applicable
  • GDPR Article 9(2)(h) or (j) – healthcare or scientific research purposes, where processing is carried out on behalf of a data controller

The applicable legal basis depends on the specific service, project, and role of SENS Innovation ApS.

Third-Party Service Providers
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We use carefully selected third-party service providers to help us operate, support, and improve our services. These providers process personal data only on our behalf and in accordance with our instructions.

Relevant third-party service providers include:

All third-party service providers are subject to appropriate data processing agreements where required.

Data Transfers
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Where personal data is processed outside the EU/EEA, appropriate safeguards are applied in accordance with GDPR requirements, such as standard contractual clauses or equivalent mechanisms.

Your Rights
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Under the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Receive your data in a portable format (where applicable)
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us at contact@sens.dk.

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):
https://www.datatilsynet.dk

Children’s Privacy
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Our services are intended for adults only. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us and we will take appropriate action.

Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. Any changes will be published on this page.

Last updated: February 2026
Effective as of: February 2026

Contact Us
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If you have any questions about this Privacy Policy or our data protection practices, please contact us at
contact@sens.dk.